Below we have made a list of the most Frequently Asked Questions that we get here at My Ooo Bear. If you still can’t find your answer, feel free to click here and jump to our contact page to get your question in
Guide to Time-Scales (deposit booking excluded):
Once you have booked a slot we will contact you within 48 hours. This will be to confirm your booking, embroidery details, any additional information. From there we will send you details to arrange for you to send us your clothing.
As soon as your clothing arrives at Ooo Cottage we can confirm a delivery date for your Ooo by email. This can be approximately 6-8 weeks after your clothing arrives safe and sound with us.
Guide to Time-Scales for deposit bookings:
Once you have booked an advanced slot and paid your £10 deposit we will contact you within 48 hours. This is to confirm your booking and arrange a delivery date.
10 weeks BEFORE your booked delivery date:
We will contact you to arrange for you to send us your clothing. Also to confirm any embroidery details and any additional information.
8 Weeks BEFORE your booked delivery date:
Your clothing will need to be with us at Ooo Cottage. Once they arrive with us safe and sound, we will send you an invoice for your remaining balance. The deadline for your final payment is 6 weeks before your booked date. Once we have received the payment, we will send you your receipt.
Your Booked Slot Date:
If all your clothing and payment has arrived on time, your Ooo will have arrived home to be loved and cherished forever.
***PLEASE NOTE IF CLOTHING AND PAYMENT DOESN’T ARRIVE WITHIN THE CORRECT TIMESCALES YOUR ORDER WILL BE DELAYED***
What type of clothing can I send and how many items do you need?
Dragooon: We need a minimum of 8 sleepsuits aged 0-3 month or larger, you can send smaller sizes but please double up the minimum to make sure we have enough fabric. We need two of your sleepsuits to be aged 3-6 months. This is to ensure your Dragooon has its full-length tail. Large Motifs are very difficult to add to a Dragooon so please send a maximum of 2 with the majority of clothing being patterns (Stripes/flowers etc)
Ooonicorn: We need 8-10 sleepsuits ages 0-3 months or larger, you can send smaller sizes but please double up the minimum to make sure we have enough fabric. At least two of your sleepsuits need to be aged 3-6 months or larger. This is to allow for the size of the body and mane. We can really only use patterned sleepsuits so if you are unsure, or have a motif you would especially like including please do pop us a message and we will chat with you about your item to see if there is a way we can include it.
Rooobit: We need a minimum of 8-10 sleepsuits ages 0-3 months or larger, you can send smaller sizes but please double up on the minimum to make sure we have enough fabric. We would ask that you send a maximum of 2 items with motifs, but as always if you would like to double-check your items or just have a question then please just send us a message, we always love to hear from you.
Stooocking: My Stooocking is made form a minimum of 4-6 sleepsuits aged 0-3 months plus. At least one sleepsuit must be 3-6 months and two be mainly white so they can be used for the cuff of the stocking. As a rule, it is the backs of the sleepsuits that we use to create your Stooocking. Although we make every effort to include motifs, we can not guarantee they will fit due to the shape of the Stooocking.
How will my Ooo be sent to me?
We will post your Ooo using Royal Mail Special Delivery. Fully tracked and home the next working day before
Do you return the leftover fabric?
Any items which aren’t used in your Ooo design will be returned to you completely free of charge! However, if you would like us to also return any leftover fabric (scraps), we can send you them back at a small additional fee to cover the extra postage costs.
What do you do with the leftover fabric if not returned?
We take all of the leftover fabric to The British Heart Foundation to recycle.
Should I wash and iron the clothing I send?
The clothing we receive must be in good and clean condition. Ironing is also not necessary as we do this as part of the ‘making’ process. Please consider that the older the clothing the more ‘worn’ your item will be. If unsure please just get in touch and we can advise you.
How long will my order take?
As long as your clothing arrives and payment is made in the time frame we have set, your order will arrive at its new home in 6 to 8 weeks. However, should you want to double-check anything please just pop us a message .. we love to hear from you.
Can I return an item?
If for any reason your items are faulty please contact us within 7 working days of receipt. From there so we can discuss any faults and remedy where appropriate. The very personal nature of our Ooo items makes it very important to us that they are as perfect as they can be. We will do our best to make sure you are happy with your Ooo, but because all of our items are personalised, once work has begun no refunds/cancellations/returns can be offered.
Is my deposit refundable?
Sadly the deposit is non-refundable, however, should you need to cancel your order please do get in touch as soon as possible and we will do all we can to help you.
Can I cancel an order?
You can cancel your order anytime up until work has begun. If you choose to cancel your order once your clothing has already arrived with us, then we can return it with a postage fee, approximately £5.